Support
Something not working, or have an idea? Email us and a real person will reply, usually within two working days.
Email: [email protected]
Please include the app name, your iPhone model, your iOS version and what happened.
I'd like a refund
Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com and sign in with the Apple Account you used to buy the app.
How do I cancel a subscription?
On your iPhone, open Settings › your name › Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the period you've paid for. Deleting the app does not cancel a subscription.
I've paid but the app still shows the free version
Open the app's upgrade screen and tap Restore purchases, signed in to the App Store with the Apple Account you paid with. If that doesn't work, email us with the date of purchase.
I've got a new iPhone
Sign in to the App Store with the same Apple Account and download the app again for free, then sign in to the app. If you bought an upgrade, tap Restore purchases.
Can I share an app with my family?
Where Family Sharing is switched on for an app, members of your Apple Family Sharing group can download it at no extra cost.
Privacy questions
See our privacy policy or email [email protected].